At Lovelle, we want you to be satisfied with your purchase. If, for any reason, you need to return an item, please review our return policy below:

 

1. **Store Credit Only:** We offer store credit as the method of refund for returns. We do not provide refunds to the original payment method.

 

2. **Condition of Items:** To be eligible for a return, the item must be unopened and unused, in the same condition as when you received it, and with its original packaging.

 

3. **Timeframe:** Returns must be initiated within 30 days of the delivery date. Items received after this period will not be accepted.

 

4. **Return Process:** To initiate a return, please send an email to Lovelle.extensions@gmail.com with the subject line "Return Request - [Your Order Number]." In the email, include the following information:

   - Your name

   - Contact information

   - Order number

   - Item(s) you wish to return

   - Reason for the return

 

5. **Approval Required:** Return requests must be approved by our team before you send the items back. Please wait for our confirmation before proceeding with the return.

 

6. **Return Shipping:** The cost of return shipping is at your expense. We recommend using a trackable and insured shipping method to ensure the safe return of the item(s).

 

7. **Refund Method:** Once the returned item(s) are received, inspected, and approved, we will issue store credit to your account. This credit can be used for future purchases on our website.

 

If you have any questions or need further assistance with your return, please do not hesitate to contact us at Lovelle.extensions@gmail.com. We're here to help you through the process. Thank you for shopping with us!